Frequently Asked Questions
Find answers to common questions about ordering, online courses, classroom training, lift, scaffolding, and fall protection.
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How do I book an in-house corporate course?
Once you have found the desired course, contact us by phone or email.
Can I order online courses as a private individual?
Our online courses are primarily designed for companies and professionals. If you wish to order as a private individual, please contact us for an assessment.
How do I order an online course?
Click "BUY COURSE FOR YOURSELF" for personal purchase or "BUY COURSE FOR OTHERS" for multiple participants (up to 60) where you can also select language.
How do I book a webinar?
Contact us by phone or email once you have selected your webinar.
How do we pay for a physical course?
We issue an invoice after booking. It must be paid before the instructor performs the course. Note: Partners may invoice directly.
Can we get a quote for a course?
Yes. Contact us via phone or email and we will prepare a course offer for you.
How do I know which online course I need?
Training requirements vary. We have created a course guide with recommendations.
Open Course Guide →
Open Course Guide →
When do I get access to the course?
Normally within 30 minutes after we receive participant information.
How long do I have to complete the course?
Access for two months. For "Hot Works", you have 30 days from the start date.
What happens if I fail the theory exam?
You can retake it. Two attempts are included (total three). If you fail three times, the course must be retaken.
Can I take the online course over several days?
Yes. You can complete it at your own pace.
Where do I find the course after ordering?
Login details are sent to the participant's registered email address.
How is practical training conducted for documented training?
The trainer must have equivalent training and can sign the practice document belonging to the online course.
I have experience with scaffolding. Do I still need practical training?
Yes. For scaffolding courses, practical training must be completed after theory. No exceptions.
Who can give me practical training?
A qualified and competent person with at least the same level of competence as required by the course.
Do we need to provide any equipment?
We bring theory materials. You must provide suitable premises for theory and practice.
Can we have in-house courses in the evening or weekends?
Yes, provided we have an available instructor.
What is included in a classroom course?
Theory, practice (if applicable), light lunch (for courses >5h), plus coffee, tea, and water.
How do I pay to participate?
You will receive an invoice well before the course start. It must be paid before attending.
Is there a training requirement for using a lift?
Yes. According to regulations, documented training is required for persons using a lift (aerial work platform).
How long is a lift course valid?
The certificate does not expire, but you must assess your own suitability to operate it.
Is a fall protection course required in a lift?
Personal fall protection is recommended. Employers must assess risk and need.
Is there an age limit for using a lift?
The age limit is 18 years to operate a lift.
Does a passenger need training?
Employers must risk assess each lift. All passengers must have training if required by the assessment.
Who can provide practical training for lift use?
A competent person with at least equivalent competence themselves.
What is expert inspection on a lift?
All lifts must be inspected by an expert company at least once a year.
I have years of experience. Do I still need training?
Regulations state that everyone building scaffolding over two meters platform height must have documented training.
What are the requirements for building scaffolding?
- User: Training in use.
- Up to 5m: 7.5h theory + 7.5h practice.
- Up to 9m: 15h theory + 15h practice.
When should scaffolding have railings?
Scaffold floors or stairs higher than two meters must always have railings.
Is fall protection required for scaffolders?
Yes. Regulations require all scaffolders to have practice in using fall protection equipment.