The course "Conflict Management in the Workplace" provides an introduction to the Working Environment Act's provisions on the requirement for a fully responsible psychosocial working environment. When you are familiar with the regulations, you will be able to make the right decisions. The course also gives you insight into what characterizes a conflict, and how to specifically handle conflicts in an orderly and professional manner.
Conflicts in the workplace are not uncommon. This course will make you better equipped to handle conflicts in a good and not least correct way.
Contents:
Laws and regulations
Risk mapping
Preventive measures (physical and organizational)
What is a conflict?
Conflict mitigation
Objective:
To raise awareness among participants about how to handle, prevent and deal with conflicts in the workplace.
Target group:
Managers, middle managers, shop stewards and others who work with personnel matters.
