Customer satisfaction and availability are always at the top of our priority list. We want you, as a participant, customer or partner, to feel confident that you will receive prompt and personal follow-up when you need it.
That's why we've had our phone number visible on our website for many years, so that it would be easy to get in touch. Unfortunately, developments in recent years have shown another side of the story: the amount of spam abuse of our phone number and robocalls has increased sharply. This creates challenges for both us and you as a customer:
The time we spend handling unwanted calls takes away from valuable time we would rather spend following up with you.
Important calls can unfortunately be overlooked because they are drowned in the noise of spam and spoofing (when someone misuses our number to call others)
We have less opportunity to prioritize real, urgent inquiries.
To ensure that we can continue to offer the best possible service, we have therefore made the decision to remove our phone number from the website.
How can you reach us in the future?
Even though we are removing the phone number from the open website, it does not mean that we will be harder to reach – on the contrary. We want to make communication more targeted, safe and efficient.
Email: Everyone can still contact us via post@gtmkompetanse.no. We follow up on emails continuously and provide quick feedback.
Contact form on the website: Via the form you can leave questions, requests or wishes, and we will ensure that the right person follows up with you.
Direct contact for course participants: Participants with us always have access to direct contact information for us, so you can easily contact the person who knows you and your goals best.
Why is this an improvement?
This is not a decision we have taken lightly. We know that many people appreciate being able to pick up the phone and call directly. But we are confident that the change will provide a better experience for our customers in the long run:
Less noise – more time for you: By avoiding spam calls, we free up time to respond thoroughly and effectively to real inquiries.
The right person, faster: Through email and contact form, we can ensure that you get a response from the right person on our team more quickly.
Predictable follow-up: You will receive written documentation of the communication, which gives both you and us an overview and security in the follow-up.
Our commitment to good customer dialogue
We are proud to be a center of excellence that not only delivers courses and training, but also values relationships and follow-up. The change is not about becoming less accessible – it is about becoming more accessible in the right ways.
We will continue to listen to your feedback and adjust how we work, so you can always be confident in getting the support and service you need.
Thank you for your understanding and for being part of our community. Together we contribute to a safe, efficient and educational everyday life – free from spam and misuse of our phone number.
